When “no” means “yes”: Why AI chatbots can’t process Persian social etiquette

When “no” means “yes”: Why AI chatbots can’t process Persian social etiquette

If an Iranian taxi driver waves away your payment, saying, “Be my guest this time,” accepting their offer would be a cultural disaster. They expect you to insist on paying—probably three times—before they’ll take your money. This dance of refusal and counter-refusal, called taarof, governs countless daily interactions in Persian culture. And AI models are terrible at it.

New research released earlier this month titled “We Politely Insist: Your LLM Must Learn the Persian Art of Taarof” shows that mainstream AI language models from OpenAI, Anthropic, and Meta fail to absorb these Persian social rituals, correctly navigating taarof situations only 34 to 42 percent of the time. Native Persian speakers, by contrast, get it right 82 percent of the time. This performance gap persists across large language models such as GPT-4o, Claude 3.5 Haiku, Llama 3, DeepSeek V3, and Dorna, a Persian-tuned variant of Llama 3.

A study led by Nikta Gohari Sadr of Brock University, along with researchers from Emory University and other institutions, introduces “TAAROFBENCH,” the first benchmark for measuring how well AI systems reproduce this intricate cultural practice. The researchers’ findings show how recent AI models default to Western-style directness, completely missing the cultural cues that govern everyday interactions for millions of Persian speakers worldwide.

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Comments

3 Comments

  1. corrine96

    This is an interesting exploration of how cultural nuances can affect communication, especially in the context of AI. It’s fascinating to see how social etiquette varies and the challenges that arise when technology meets these complexities. Thank you for shedding light on this topic!

  2. blind

    Absolutely, it’s fascinating how these cultural subtleties can lead to misunderstandings, particularly for AI. The ability of language models to grasp context and intention is still limited, which can impact their effectiveness in diverse cultural settings. It really highlights the importance of human touch in communication!

  3. athiel

    I completely agree! It’s intriguing how cultural nuances can shape communication. In Persian culture, the concept of hospitality often extends beyond just words, which can be confusing for AI that lacks the cultural context to interpret such gestures accurately.

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