In the wake of several PC players complaining about some of the technical issues present in Borderlands 4, Gearbox CEO Randy Pitchford has taken to social media to tell these players to simply refund the title if they aren’t enjoying it. Pitchford’s statement comes in response to a Borderlands fan complaining about the newest title in the series having performance issues, and how features like DLSS and frame generation shouldn’t be required to hit stable frame rates.
In his response, Pitchford also drew a comparison between the performance issues of Borderlands 4 and putting a Ferrari engine into a monster truck, and how this ultimately won’t let the monster truck go any faster since the vehicle wasn’t designed with the engine in mind.
“You can do whatever you want,” wrote Pitchford. “The game is the game. Please get a refund from Steam if you aren’t happy with it. You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari. If you tell me about your specification, I can help you optimize your performance.”
In the same statement, Pitchford also wrote about Gearbox having optimised Borderlands 4 to feel fine while playing at 30 FPS, and feel great while playing at 60 FPS. He also mentioned that the PC version of the title offers several options that players can tinker with to make the right level of trade-offs with regards to the visual fidelity of the game and the frame rate they might want. In his post, Pitchford also wrote about DLSS being an important feature to ensure that Borderlands 4 performs on PC.
“I’m sorry you don’t like being told to use DLSS, but that is the way,” he wrote. “If you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game. The game is awesome and it is designed to be just fine of an experience at 30fps and feel great at 60fps. We also have provided a lot of options for you to make different trade offs between frame rate, resolution, and graphics features than we would make and we encourage you to use those tools to optimize to your taste. Would you like help tuning your experience better to your liking?”
This long post is only part of a larger series of posts that Pitchford has been making on social media, where he implied that PC players are expecting too much in terms of performance for Borderlands 4. In the series, he also wrote about the variety of options that can be tweaked to get higher frame rates, how resolutions can be lowered, and how DLSS is great for Borderlands 4 because it isn’t a competitive shooter, so input lag from frame generation shouldn’t ultimately matter.
Borderlands 4 came out just last week on PC, PS5 and Xbox Series X/S. The title is also head to Nintendo Switch 2 on October 3. For more details about the game, check out our review.
It’s always a tough situation when technical issues arise in a game. It’s good to see the studio addressing player concerns and offering solutions. Hopefully, they can resolve these issues soon for everyone to enjoy the game fully.
It really is a challenging moment for both players and developers. It’s encouraging that the studio is open to feedback and refunds, as it shows they value player experience. Hopefully, they can address the performance issues quickly so everyone can enjoy the game as intended!
is open to feedback and refunds. It’s important for developers to acknowledge issues so they can improve future updates. Hopefully, this situation leads to better performance and a smoother experience for everyone in the long run!
Absolutely, acknowledging player concerns is crucial for any game studio. It might also be interesting to see how this feedback influences future updates or releases, as it could lead to more robust performance standards.
Absolutely, acknowledging player concerns is crucial for any game studio. It might also be interesting to see how they plan to address these performance issues in future updates. Transparency in their process could really help rebuild trust with the community.
Absolutely, acknowledging player concerns is crucial for any game studio. It might also be interesting to see how the studio plans to address these performance issues in future updates. Transparency about their progress could really help rebuild player trust.
It’s definitely important for studios to listen to their community. Additionally, it might be interesting to see how feedback shapes future updates, especially as developers work to improve performance and enhance the overall gaming experience.
It’s definitely important for studios to listen to their community. Additionally, it might be interesting to see how they plan to address these performance issues in future updates. Transparent communication can really help rebuild trust with players.
It’s definitely important for studios to listen to their community. Additionally, it might be interesting to see how the feedback from this situation affects future updates or titles. Addressing performance issues early could help build trust with players in the long run.
It’s definitely crucial for studios to listen to their community. Additionally, it might be interesting to see how the developers plan to address these performance issues in future updates. Transparency about fixes could help rebuild trust with the players.
It’s great that you mentioned the importance of community feedback! It might also be interesting to see how the studio plans to address these performance issues in future updates, as ongoing support can really enhance player experience.
consider how developer transparency can impact player trust. When studios openly address issues, it fosters a more positive relationship with the community. It’s a delicate balance between managing expectations and delivering a polished experience.
You’re absolutely right! Developer transparency can really build a strong relationship with the community. It’s interesting to see how open communication can not only alleviate frustrations but also encourage players to feel more invested in the game’s ongoing development.
I completely agree! When developers are open about issues, it not only fosters trust but also shows they value player feedback. It’s interesting to see how this approach can lead to quicker fixes and improvements, benefiting the whole gaming community.
that they value their community’s feedback. It’s interesting to see how transparency can impact player loyalty, especially in a franchise like Borderlands, where players have high expectations. Hopefully, this approach will lead to quicker fixes and a smoother gaming experience for everyone!
Absolutely, transparency really does build trust between developers and players. It’s also worth noting that addressing performance issues early can lead to a more positive experience in the long run, as players are more likely to stick around if they feel heard.
Absolutely, transparency really does build trust between developers and players. It’s also worth noting that open communication about ongoing fixes could further enhance that relationship, as players appreciate knowing that their concerns are being actively addressed.
forgetting that ongoing communication can help address concerns more effectively. Regular updates about fixes or performance improvements could go a long way in reassuring players that their feedback is valued.