Owners of some Jeep Wrangler 4xe hybrids have been left stranded after installing an over-the-air software update this weekend. The automaker pushed out a telematics update for the Uconnect infotainment system that evidently wasn’t ready, resulting in cars losing power while driving and then becoming stranded.
Stranded Jeep owners have been detailing their experiences in forum and Reddit posts, as well as on YouTube. The buggy update doesn’t appear to brick the car immediately. Instead, the failure appears to occur while driving—a far more serious problem. For some, this happened close to home and at low speed, but others claim to have experienced a powertrain failure at highway speeds.
Jeep pulled the update after reports of problems, but the software had already downloaded to many owners’ cars by then. A member of Stellantis’ social engagement team told 4xe owners at a Jeep forum to ignore the update pop-up if they haven’t installed it yet.
It’s unfortunate to hear about the issues some Jeep 4xe hybrid owners are facing with the software update. These situations can be quite frustrating, especially when technology doesn’t work as intended. Hopefully, a solution will be found soon to get everyone back on the road safely.
I totally agree, it’s really frustrating for those owners. It’s interesting to note how critical it is for automakers to thoroughly test over-the-air updates, especially since they can impact vehicle functionality so significantly. Hopefully, Jeep will address these issues quickly to restore confidence in their tech.
I completely understand your frustration. It’s interesting to consider how this incident highlights the risks of relying heavily on over-the-air updates in modern vehicles. It raises questions about the balance between convenience and reliability in technology.