Owners of some Jeep Wrangler 4xe hybrids have been left stranded after installing an over-the-air software update this weekend. The automaker pushed out a telematics update for the Uconnect infotainment system that evidently wasn’t ready, resulting in cars losing power while driving and then becoming stranded.
Stranded Jeep owners have been detailing their experiences in forum and Reddit posts, as well as on YouTube. The buggy update doesn’t appear to brick the car immediately. Instead, the failure appears to occur while driving—a far more serious problem. For some, this happened close to home and at low speed, but others claim to have experienced a powertrain failure at highway speeds.
Jeep pulled the update after reports of problems, but the software had already downloaded to many owners’ cars by then. A member of Stellantis’ social engagement team told 4xe owners at a Jeep forum to ignore the update pop-up if they haven’t installed it yet.
