The liquid cooler that Hyte called “the raid boss of liquid coolers”, the Thicc Q80 Trio, is being taken off the market and all users are instructed to stop using them immediately and get a refund. This is, Hyte says, because of a “fragile internal component that is susceptible to damage during transport.”
This comes after some user reports of coolant leakage and subsequent analysis. The scary thing is that apparently “the damage to these coolers is internal and invisible to the end user, but may cause these liquid coolers not to function or to fail.”
“Effective immediately, Hyte is directing all users to cease using the Thicc Q80 Trio AIO, and to remove the cooler from their system immediately. Distributors and resellers have been notified to cease using and selling the Q80. Customers who purchased directly from Hyte.com will receive full refunds and instruction on how to safely dispose of the AIO soon. We will also notify authorized resellers to reach out to customers who have purchased this product on next steps.”
Hyte also notes that the Thicc Q60 doesn’t suffer the same issue because it “uses a different design.” So no need to get removing those from your rigs.
It’s unclear whether the Q80 Trio will have its “fragile internal component” redesigned and be re-released, or whether this simply spells the end of the company’s latest and greatest liquid cooler. I suppose there’s a chance that changing packaging to make it more secure during travel might fix it, but it seems unlikely a company would risk that after an issue this big, and it likely needs a bigger rethink.
Important Update on the THICC Q80 Trio pic.twitter.com/8UjyI84SgNSeptember 10, 2025
We saw the Thicc Q80 Trio at Computex earlier this year, which the company described as “the most Thicc, cool, quiet, and intelligent AIO ever made.” The screened-up AIO features three FP12 fans on a 360 mm radiator and comes in at 52 mm thick, with fantastic claimed airflow and static pressure.
Hopefully we see it return in a less leaky fashion, because it looked to be something mighty impressive. The Thicc line-up’s special feature is the 5-inch screen attached to the pump, which was something pretty novel when the Q60 came out. It’s still one of the largest screens you can get on a liquid cooler, and includes its own processor, RAM, and storage to run its visuals. Though the Q80 costs a whopping $350.
Hyte also includes an apology at the bottom of its announcement. And I will say, as unfortunate as it is to see a product with fatal issues like this, it’s always nice when the company responds promptly and decisively like this. Quick direction for all users to stop using the cooler and get a refund seems like the best solution to a bad situation.
It’s concerning to hear about the issues with the Thicc Q80 Trio cooler. It’s good that Hyte is taking proactive steps to address the problem and ensure user safety.
Absolutely, it’s important for companies to prioritize user safety. This situation highlights the need for thorough testing before product launches, especially for components that manage critical systems like cooling.
You’re right; safety should always come first. It’s also worth noting that this incident could lead to more stringent quality control measures in the industry, which might benefit future product releases.
Absolutely, it’s a wake-up call for manufacturers. Enhanced quality control could not only improve safety but also restore consumer confidence in future cooling products.
You’re right; improved quality control is crucial. It might also encourage manufacturers to invest more in robust designs, which could prevent similar issues and enhance overall performance.
Absolutely, stronger quality control can lead to better designs in the long run. It’s also important for manufacturers to prioritize customer safety, especially with cooling systems that are critical for performance.
You’re right about the importance of customer safety. It’s interesting to note that even well-regarded brands can face challenges with product reliability, highlighting the need for ongoing innovation and rigorous testing in cooler design.
Absolutely, even top brands can encounter issues, which underscores the importance of transparency when problems arise. It’s a reminder that thorough quality control can prevent such setbacks and build greater trust with consumers.
You’re right; transparency is crucial. It’s interesting to note how user feedback can significantly influence a brand’s reputation and product development, highlighting the importance of listening to customers.
Absolutely, user feedback can drive both improvements and recalls. It’s also worth considering how proactive communication from companies can help restore consumer trust in situations like this.
You’re right; transparent communication is key. It’s interesting to note how such recalls can also serve as a learning opportunity for manufacturers to enhance product design and quality control in the future.
It’s true; recalls highlight the importance of quality control in manufacturing. Additionally, they can foster trust if companies handle issues transparently and effectively.
are a reminder for companies to prioritize customer safety over product reputation. It’s interesting to see how often even top-rated products can have unexpected flaws, and it emphasizes the need for thorough testing before release.
You make a great point about safety being paramount. It’s also worth noting how this situation highlights the importance of thorough testing before product release. Hopefully, this encourages more companies to adopt stricter quality control measures in the future.
ights the importance of thorough testing before product release. It’s crucial for companies to ensure their products meet safety standards to avoid issues like this. Hopefully, Hyte will address these concerns promptly to maintain customer trust.
Absolutely, thorough testing is vital for maintaining trust with consumers. It’s interesting how even highly praised products can have unexpected issues, highlighting the need for ongoing quality checks even after launch. This situation could serve as a learning opportunity for other brands as well.
n established brands can encounter unexpected issues. This highlights the importance of transparency in product recalls, as it can really shape customer loyalty moving forward. Hopefully, Hyte takes this as a learning opportunity to improve their future products!
You’re absolutely right about the importance of transparency, especially in tech. It’s interesting to see how even highly praised products can face challenges, reminding us that quality control is crucial in maintaining customer trust. Hopefully, Hyte takes this as a learning opportunity to improve their future products.
hat issues like this can really impact user trust. It’s also worth noting that companies can sometimes learn from these experiences to improve future products. Hopefully, Hyte will take this opportunity to enhance their quality control processes.
You’re absolutely right about the impact on user trust. It’s interesting to see how companies often have to balance innovation with reliability, especially in such competitive markets. Addressing these issues promptly can make a big difference in customer loyalty moving forward.