Crunchyroll’s data breach is ‘limited to customer service ticket data,’ representatives say

On March 23, reports emerged online about a significant data breach affecting Crunchyroll, the leading anime streaming platform. The information was first shared by International Cyber Digest on X and by BleepingComputer. The latter was allegedly contacted by the hacker responsible for the breach, who claimed to have breached Crunchyroll on March 12 through malware infecting the computer of an employee of an outsourcing company who has access to Crunchyroll support tickets. The threat actors claimed to have used malware to infect the agent’s computer and gain access to their credentials. The hacker claims they downloaded eight million support ticket records, which included almost seven million unique email addresses.